Return

Within 14 Days:
You must return your product within 14 days of the purchase date. If 14 days have passed since your purchase, we cannot offer a refund or exchange.

Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Exemptions:
Items that are seriously damaged or have leaking inner packaging rendering the product unusable do not need to be returned. Please contact our customer support for assistance.

Proof of Purchase:
A receipt or proof of purchase is required to complete your return.

Manufacturer Returns:
Please do not send your purchase back to the manufacturer. All returns should be sent to our designated return address.

Partial Refunds:
Partial refunds may be granted for items with opened packaging that cannot be resealed in the original condition.

Refunds

Refund Process:
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

Refund Timing:
If approved, your refund will be processed, and a credit will be applied to your original payment method within the timeframe specified by your bank.

Late or Missing Refunds:
If you haven't received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@xunyuntea.com.

Sale Items

Refunds for Sale Items:
Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

Exchange Policy:
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email with proof of photos at info@xunyuntea.com and ship your item to our return address.

Gifts

Gift Returns:
If the item was marked as a gift when purchased and shipped directly to you, you’ll not need to return it back.

Gift Giver Refunds:
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and notify them of your return.

Shipping

Return Shipping:
You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Timeframe:
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping for High-Value Items:
If you are shipping an item over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Policy Changes

Changes to the Return & Refund Policy:
You can review the most current version of the Return & Refund Policy at any time on this page.

Updates and Changes:
We reserve the right to update, change, or replace any part of this policy by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Continued use of our website or services following any changes constitutes acceptance of those changes.